WhatsApp AI Diamond Sales Agent
A WhatsApp-based sales assistant that helps diamond businesses turn inquiries into confirmed orders — 24/7, without manual effort.
Client Background
A diamond jewelry retailer who heavily depends on WhatsApp for sales. Most customers ask for product photos, pricing, availability, and customization options before they decide to buy.
Problem
The business was doing well — but losing revenue because messages weren’t answered fast enough. The owner couldn’t manage every inquiry during peak hours. Many customers dropped off before placing an order.
- Slow replies, especially during weekends and evenings
- Customers asking for product options the owner couldn't send instantly
- Repeated manual tasks: explaining specs, checking inventory, confirming orders
- Zero visibility into conversation history and buyer interest
Goal
Improve response speed, showcase products instantly, and convert more inquiries into orders — without hiring extra staff.
Solution
We introduced an automated WhatsApp sales assistant that behaves like a trained sales executive. It helps customers browse diamond jewelry, view details, and place orders — even when the owner is offline.
- Instant replies 24/7 — no waiting for the owner
- Customers can view items from the real inventory
- Each order is recorded and emailed to the owner immediately
- Past conversations saved for follow-ups and after-sales care
What Changed for the Business
The owner no longer needs to manually send product photos or check stock. Every conversation is tracked, and every order is recorded in a clean dashboard. Sales can now happen even when the shop is closed.
- More customers finish the buying process
- Zero missed inquiries
- Owner spends less time on repetitive messaging
- Better understanding of demand: which products customers ask about the most
Highlights from the First Month
- Response rate improved to 100%
- Engagement increased — every visitor gets guided
- Inventory stays updated automatically
- Customers feel supported at all times
Investment
The business started with a one-time setup fee and small monthly automation costs — far more efficient and reliable than hiring additional sales staff.
Client Feedback
"I no longer have to worry about missed customers. Orders now come in even when I’m not online. It feels like an extra salesperson working full-time for me."